Who has access to projects from my team?
Every Team Member invited to SuperOkay has read access to all projects.
They can create new projects, or edit them, invite clients, and create, edit, delete content from the Docs & Files section.
A full list of what Team Members cannot do, that only Owners can is below:
Who has access to the projects from my client's team?
Every client contact in a Client Organization has equal access to the project they have been invited to.
If you have multiple projects with the same client using different teams we suggest that you create a new Client Organization for each project so you can separate the teams and content.
How can I remove access for a Client Contact?
If you would like to remove access for one member in your client organization you can simply remove them from the Client Organization settings.
This will not affect the access of all other client contacts.
What can a client do in a SuperOkay Client portal?
A Client Contact will be able to get notified, see, read all information and documents inside your Client Portal.
✅ Client Contacts can:
Add answers to Q&A content blocks from documents
Approve folders, docs, and files
Create or complete Action Items on a project, folder, doc, or file
Add Comments to any folder, doc, or file
Create folders, upload files, and edit the contents of the Shared Folder
❌ Client Contacts cannot:
Create or edit SuperOkay Docs, apart from adding answers to Q&A Blocks
Edit Project Settings like Quick Links, Embedded Apps, etc.
Is there a chat function within the app?
SuperOkay does not have a chat function per se, but you can chat with your team mates and clients by leaving Comments within documents. The intention behind this feature was to limit linear chats, where valuable information can get buried, and instead direct chat towards the issues illustrated in your project documents. This way a comment/ chat is more likely to lead to an action and a solution, and it will be easier to find in reference to the document at hand.
You can also create and assign Action Items to your team mates and clients so that things get done and the project is moving along.
Finally another way to communicate with you clients is via documents. These can be status updates or independent notes and they can include structured or free form Questions that elicit an answer from your client.
Can I invoice my clients via SuperOkay?
SuperOkay does not have an invoicing feature at the moment, but you can easily link a "Pay Here" button to your payment service (eg., Stripe) and drop it in a client document with a nice note.
Is there any file size limit on SuperOkay?
Yes, we only allow files of up to 125MB each.
Is SuperOkay available in languages other than English?
Yes it is.
The client-facing user interface and text is currently translated in:
Can I have more than one Agency name/logo per account?
Currently SuperOkay only allows for one entity/ organization per account.
This means that if you want to use multiple names, logos and especially custom domains you will need one account for each entity/ organization.
If you wish to subscribe to multiple accounts, each with its specific domain, you can do so by purchasing multiple SuperOkay licenses. In any case, if you sign up to all of these different organisations with the same email address, you will be able to easily switch between them from same the SuperOkay dashboard.
How do I get in touch with you?
Our team can be reached through email at firstname.lastname@example.org or through the chat icon located in the bottom right of the SuperOkay app.
The team is generally available 8am - 8pm GMT, Monday through Friday.
If you want to contact the founders directly, we're at email@example.com and firstname.lastname@example.org
For more guides on how to use SuperOkay visit our YouTube Channel and join our Facebook Community.